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|ID||Project||Category||View Status||Date Submitted||Last Update|
|0003526||Doomseeker||[All Projects] Documentation||public||2018-09-29 01:48||2019-01-06 07:28|
|Target Version||1.3||Fixed in Version|
|Summary||0003526: README doesn't provide information how to find support for use (or inform there's no official support available)|
|Description||We only have "Contact information" available in "About" in the Doomseeker binary (as ambiguous at its purpose is), but no information for troubleshooting and finding help in the source (especially in the README.md file).|
If we don't want to provide support, then it'd be best to say at least "no official support is available" to have users fix their own issues, and/or point to other resources for support.
|Steps To Reproduce||1.1-p1:https://bitbucket.org/Doomseeker/doomseeker/src/d22e1ef5e8beab41193f878105163327f54dabe8/README.md?at=default&fileviewer=file-view-default [^]|
1.2~beta-1 (Mercurial tip at time of creating this ticket):https://bitbucket.org/Doomseeker/doomseeker/src/1a55359fed00d2c35d6fd2aba1c436663175cbe8/README.md?at=default&fileviewer=file-view-default [^]
|Additional Information||There's typically three kinds of user support requests:|
There's also two big dividers in the type of support requests:
Which forms of support should be listed?
edited on: 2018-10-05 19:52
We have the home page athttps://doomseeker.drdteam.org/ [^] so maybe we could point there and add some directions to contact us through "Tracker" or add a "Contact Us/Support" sub page to the home page?
There's also help for Doomseeker on Zandronum's wiki:https://wiki.zandronum.com/Install_Doomseeker [^]
Quote from Zalewa
I would add a "home page" to the README. More general directions to where to get support (not via browsing the home page) is still desirable.
Think: Someone with no Internet access, wanting to immediately find where to find support at the next chance they get connectivity again. An alternative example: An email address to contact, so that the user may immediately start writing an email to that address, which will be delivered the next time the user has connectivity to the Internet.
Pointers to man pages and such would probably be good, too.
Quote from Zalewa
This suggestion is somewhat "out of scope" for this ticket. The information within should also be available from README.
|I feel like this should be a 1.2 feature/tweak, but I'm lazy so... → 1.3.|
Quote from WubTheCaptain
Looks like we already have this.
Quote from WubTheCaptain
0003535 is fine to merge into 1.2 as a first step, though.
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|2018-09-29 01:48||WubTheCaptain||New Issue|
|2018-10-05 06:42||WubTheCaptain||Note Added: 0019912|
|2018-10-05 06:42||WubTheCaptain||Assigned To||=> WubTheCaptain|
|2018-10-05 06:42||WubTheCaptain||Status||new => feedback|
|2018-10-05 06:42||WubTheCaptain||Target Version||=> 1.2|
|2018-10-05 19:51||Zalewa||Note Added: 0019919|
|2018-10-05 19:52||Zalewa||Note Edited: 0019919||View Revisions|
|2018-10-06 08:56||WubTheCaptain||Note Added: 0019921|
|2018-10-06 08:56||WubTheCaptain||Status||feedback => assigned|
|2018-10-06 08:56||WubTheCaptain||Status||assigned => acknowledged|
|2018-10-06 09:41||WubTheCaptain||Note Added: 0019923|
|2018-10-06 09:41||WubTheCaptain||Target Version||1.2 => 1.3|
|2018-10-06 09:53||WubTheCaptain||Note Added: 0019926|
|2018-10-06 10:06||WubTheCaptain||Relationship added||parent of 0003535|
|2018-10-06 10:08||WubTheCaptain||Note Added: 0019928|
|2018-10-06 10:20||WubTheCaptain||Product Version||1.1 => 1.0|
|2018-12-17 05:24||WubTheCaptain||Category||Bug => Documentation|
|2019-01-06 06:25||WubTheCaptain||Relationship added||related to 0003591|
|2019-01-06 06:59||WubTheCaptain||Relationship deleted||related to 0003591|
|2019-01-06 07:05||WubTheCaptain||Relationship added||child of 0003594|
|2019-01-06 07:28||WubTheCaptain||Status||acknowledged => confirmed|
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