0003529: Issue tracker write operations take unreasonably long time and are blocking I/O for that account

Notes
(0019853) WubTheCaptain (reporter) 2018-10-01 04:56	I've been enduring this for few hours and thought to wait for it to go away, but a ticket is better than no ticket. This issue is also visible in issue histories, such as 0003483's: 2018-10-01 06:56 WubTheCaptain Relationship deleted related to 0003479 2018-10-01 06:59 WubTheCaptain Relationship deleted related to 0003482 2018-10-01 07:01 WubTheCaptain Relationship deleted related to 0003505

(0019855) WubTheCaptain (reporter) 2018-10-01 05:03	Also, the "last update" date is severely wrong but probably unrelated to this issue (as in attachment, which demonstrates this and the issue tracker being very slow to respond). Although, in browser incognito mode the notes and updates go live much faster, it still makes that account unusable for a good while.

(0019856) Blzut3 (administrator) 2018-10-01 05:03	It should clear up in 24 hours. That said if you are going to make a ticket like this you should probably refrain from "unbreak now." :P

(0019857) WubTheCaptain (reporter) 2018-10-01 05:05	Quote from Blzut3 you should probably refrain from "unbreak now." :P It's a priority level at Wikimedia Foundation (in MediaWiki software development, for example). :P 'https://www.mediawiki.org/w/index.php?title=Phabricator/Project_management&oldid=2865675#Priority_levels [^]'

(0019879) WubTheCaptain (reporter) 2018-10-02 05:35	Progress report? The outbound email server (my guess) is still clogged.

(0019896) Blzut3 (administrator) 2018-10-03 23:09	Based on the emails I'm getting today, I think surprisingly it's working through the backlog. I thought it would just drop them.

(0019897) Blzut3 (administrator) 2018-10-04 00:01	OK learned about Mantis's email que and cleared out the remaining 222 emails about tickets being closed.

(0019900) Blzut3 (administrator) 2018-10-04 03:27	Seems to be clear now, if not it will definitely clear up very soon.

(0019901) WubTheCaptain (reporter) 2018-10-04 04:33	I don't think this issue is seemingly resolved from what I can read from the notes. "No change required" is not the right solution here either, you've done something to have temporarily "fixed" it. Someday someone may inevitably run into this issue again, and the blame may be on MantisBT's code or the existing email infrastructure. I've said "unbreak now" in the OP for a reason. Quote from Blzut3 I think surprisingly it's working through the backlog. I thought it would just drop them. MTAs never drop email, they must accept it for delivery or generate a bounce as designed. "It MUST NOT lose the message for frivolous reasons, such as because the host later crashes or because of a predictable resource shortage." This is hardly surprising to me. (RFC 5321, section 6.1) Besides: Have you tried OpenSMTPD for a local MTA to relay messages (like an MSA)? Please do. What steps will the site administration take to prevent this issue from happening again?

(0019902) Blzut3 (administrator) 2018-10-04 04:37 edited on: 2018-10-04 04:39	I put no change required since I did nothing but sit back and relax. (Well except flushing the queue, but lets be real here.) The software is doing what it's supposed to do, we're just using free services and they have limits. There's nothing to do here. Un-pedant now. :P Edit: and at the typical volume of traffic that we have I have better things to do with my time then setup an SMTP server.

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Issue History
Date Modified	Username	Field	Change
2018-10-01 04:44	WubTheCaptain	New Issue
2018-10-01 04:56	WubTheCaptain	Note Added: 0019853
2018-10-01 05:01	WubTheCaptain	File Added: 2018-10-01-045720_1267x868_scrot.png
2018-10-01 05:03	WubTheCaptain	Note Added: 0019855
2018-10-01 05:03	Blzut3	Note Added: 0019856
2018-10-01 05:05	WubTheCaptain	Note Added: 0019857
2018-10-02 05:35	WubTheCaptain	Note Added: 0019879
2018-10-03 02:19	Blzut3	Assigned To	=> Blzut3
2018-10-03 02:19	Blzut3	Status	new => assigned
2018-10-03 23:09	Blzut3	Note Added: 0019896
2018-10-04 00:01	Blzut3	Note Added: 0019897
2018-10-04 03:27	Blzut3	Note Added: 0019900
2018-10-04 03:27	Blzut3	Status	assigned => closed
2018-10-04 03:27	Blzut3	Resolution	open => no change required
2018-10-04 04:33	WubTheCaptain	Note Added: 0019901
2018-10-04 04:33	WubTheCaptain	Status	closed => feedback
2018-10-04 04:33	WubTheCaptain	Resolution	no change required => reopened
2018-10-04 04:37	Blzut3	Note Added: 0019902
2018-10-04 04:37	Blzut3	Status	feedback => closed
2018-10-04 04:37	Blzut3	Resolution	reopened => no change required
2018-10-04 04:39	Blzut3	Note Edited: 0019902	View Revisions

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