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IDProjectCategoryView StatusDate SubmittedLast Update
0003526Doomseeker[All Projects] Documentationpublic2018-09-29 01:482019-01-06 07:28
ReporterWubTheCaptain 
Assigned ToWubTheCaptain 
PrioritynormalSeveritytextReproducibilityalways
StatusconfirmedResolutionopen 
PlatformOSOS Version
Product Version1.0 
Target Version1.3Fixed in Version 
Summary0003526: README doesn't provide information how to find support for use (or inform there's no official support available)
DescriptionWe only have "Contact information" available in "About" in the Doomseeker binary (as ambiguous at its purpose is), but no information for troubleshooting and finding help in the source (especially in the README.md file).

If we don't want to provide support, then it'd be best to say at least "no official support is available" to have users fix their own issues, and/or point to other resources for support.
Steps To Reproduce1.1-p1:https://bitbucket.org/Doomseeker/doomseeker/src/d22e1ef5e8beab41193f878105163327f54dabe8/README.md?at=default&fileviewer=file-view-default [^]
1.2~beta-1 (Mercurial tip at time of creating this ticket):https://bitbucket.org/Doomseeker/doomseeker/src/1a55359fed00d2c35d6fd2aba1c436663175cbe8/README.md?at=default&fileviewer=file-view-default [^]
Additional InformationThere's typically three kinds of user support requests:

  • Bug reports: Something isn't working for me.
  • Suggestions: I would like to do X, but it doesn't exist yet.
  • Questions: How do I...?


There's also two big dividers in the type of support requests:

  • Users, who need help with their own situation
  • Developers, who need help contributing back to the project
Attached Files

- Relationships
parent of 0003535closedWubTheCaptain Contact information (from "About" dialog) is missing from README 
child of 0003594confirmedWubTheCaptain Documentation sprint #1: Undocumented support & contributing READMEs 

-  Notes
User avatar (0019912)
WubTheCaptain (developer)
2018-10-05 06:42

Which forms of support should be listed?

  • Email? (Individuals? No mailing list available, yet.)
  • IRC, Matrix.org? (There's no channel/room at the moment, afaik.)
  • Issue tracker on Zandronum.com?
  • Something else?
User avatar (0019919)
Zalewa (developer)
2018-10-05 19:51
edited on: 2018-10-05 19:52

We have the home page athttps://doomseeker.drdteam.org/ [^] so maybe we could point there and add some directions to contact us through "Tracker" or add a "Contact Us/Support" sub page to the home page?

There's also help for Doomseeker on Zandronum's wiki:https://wiki.zandronum.com/Install_Doomseeker [^]

User avatar (0019921)
WubTheCaptain (developer)
2018-10-06 08:56

Quote from Zalewa
We have the home page athttps://doomseeker.drdteam.org/ [^] so maybe we could point there


I would add a "home page" to the README. More general directions to where to get support (not via browsing the home page) is still desirable.

Think: Someone with no Internet access, wanting to immediately find where to find support at the next chance they get connectivity again. An alternative example: An email address to contact, so that the user may immediately start writing an email to that address, which will be delivered the next time the user has connectivity to the Internet.

Pointers to man pages and such would probably be good, too.

Quote from Zalewa
add a "Contact Us/Support" sub page to the home page?


This suggestion is somewhat "out of scope" for this ticket. The information within should also be available from README.
User avatar (0019923)
WubTheCaptain (developer)
2018-10-06 09:41

I feel like this should be a 1.2 feature/tweak, but I'm lazy so... → 1.3.
User avatar (0019926)
WubTheCaptain (developer)
2018-10-06 09:53

Quote from WubTheCaptain
I would add a "home page" to the README.


Looks like we already have this.
User avatar (0019928)
WubTheCaptain (developer)
2018-10-06 10:08

Quote from WubTheCaptain
I feel like this should be a 1.2 feature/tweak, but I'm lazy so... → 1.3.


0003535 is fine to merge into 1.2 as a first step, though.

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- Issue History
Date Modified Username Field Change
2018-09-29 01:48 WubTheCaptain New Issue
2018-10-05 06:42 WubTheCaptain Note Added: 0019912
2018-10-05 06:42 WubTheCaptain Assigned To => WubTheCaptain
2018-10-05 06:42 WubTheCaptain Status new => feedback
2018-10-05 06:42 WubTheCaptain Target Version => 1.2
2018-10-05 19:51 Zalewa Note Added: 0019919
2018-10-05 19:52 Zalewa Note Edited: 0019919 View Revisions
2018-10-06 08:56 WubTheCaptain Note Added: 0019921
2018-10-06 08:56 WubTheCaptain Status feedback => assigned
2018-10-06 08:56 WubTheCaptain Status assigned => acknowledged
2018-10-06 09:41 WubTheCaptain Note Added: 0019923
2018-10-06 09:41 WubTheCaptain Target Version 1.2 => 1.3
2018-10-06 09:53 WubTheCaptain Note Added: 0019926
2018-10-06 10:06 WubTheCaptain Relationship added parent of 0003535
2018-10-06 10:08 WubTheCaptain Note Added: 0019928
2018-10-06 10:20 WubTheCaptain Product Version 1.1 => 1.0
2018-12-17 05:24 WubTheCaptain Category Bug => Documentation
2019-01-06 06:25 WubTheCaptain Relationship added related to 0003591
2019-01-06 06:59 WubTheCaptain Relationship deleted related to 0003591
2019-01-06 07:05 WubTheCaptain Relationship added child of 0003594
2019-01-06 07:28 WubTheCaptain Status acknowledged => confirmed






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